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The best CEOs I know are teachers, and at the core of what they teach is strategy.
People who treat other people as less than human must not be surprised when the bread they have cast on the waters comes floating back to them, poisoned.
Children have never been very good at listening to their elders, but they have never failed to imitate them.
Leadership is about serving others and helping them achieve their potential.
True leadership means helping others to be better than they thought they could be.
Train people well enough so they can leave, treat them well enough so they don't want to.
The way you treat your employees is the way they will treat your customers.
Train people well enough so they can leave, treat them well enough so they don't want to.
Train people well enough so they can leave, treat them well enough so they don't want to.
If you don't design your own life plan, chances are you'll fall into someone else's plan. And guess what they have planned for you? Not much.
Communicate everything you possibly can to your partners. The more they know, the more they'll understand. The more they understand, the more they'll care. Once they care, there's no stopping them.
Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
Communicate everything you possibly can to your partners. The more they know, the more they'll understand. The more they understand, the more they'll care. Once they care, there's no stopping them.
Communicate everything you possibly can to your partners. The more they know, the more they'll understand. The more they understand, the more they'll care. Once they care, there's no stopping them.
Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
Listen to everyone in your company and figure out ways to get them talking.
Share your profits with all your associates, and treat them as partners. In turn, they will treat you as a partner, and together you will all perform beyond your wildest expectations.
Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.