倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
Do your thing and don't care if they like it.
最好的解决方案往往来自倾听不同的观点并找到共同点。
"Die Vergangenheit ist nie tot, sie ist nicht einmal vergangen."
每场比赛都是学习新东西的机会。