倾听公司里的每一个人,并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
I'm not a role model, but if it makes you sleep better at night, call me what you want.
如果你想拥有从未有过的东西,就必须愿意做从未做过的事。
一个故事应该有开头、中间和结尾——但不一定按这个顺序。
Change your thoughts and you change your world.