倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
Profitability and responsibility are not opposites; they are two sides of the same coin.
有钱人说真话有人相信，贫穷人说话别人怀疑不相信。
我不想被拿来与任何人比较。我想创造自己的历史。
我生来就是明星，我不做普通人。
Words are like shadows, and shadows are like words: they say nothing, they only repeat what we want to hear.
我不是说唱歌手，我是文化偶像。
在这个巨大的因果链中，没有一个事实可以被孤立地考虑。
Never let your sense of morals prevent you from doing what is right.
可持续性不是一种趋势，而是我们对后代的责任。