倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
历史就是现在。这就是为什么每一代人都要重新书写它。但大多数人认为的历史是其最终产物——神话。
成功不是终点，失败也不是致命的：重要的是继续前进的勇气。
真正的作家永远是一个流亡者，即使在自己的国家也是如此。
The reaction of weak management to weak operations is often weak accounting.