倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
The most important actions are never comfortable.
Fiction is a lie covering up a deep truth.
我相信讲故事的力量。
Music is the strongest form of magic.
"The beauty of literature is that it allows us to live a thousand lives in one."
凡事天下要考察有无的原则，必定是以众人的耳目所见所闻的实情以知有与无来作为标准的。
"The best way to make a child laugh is to treat them like an adult."
我不需要理由去活着。