倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
如果要从正确和善良中，做出选择，请选择善良。
The computer is a tool, not a substitute for thinking.
Earth provides enough to satisfy every man's needs， but not every man's greed.
当天赋不努力时，勤奋胜过天赋。
音乐是灵魂的药方。
I'm just a kid from Canada who had a dream.
傍晚是一天中光线最美的时候，但也是光线开始消逝的时候。
I'm not a person who likes to be regular.