超越顾客的期望。如果你这样做，他们会一次又一次地回来。给他们想要的——再多一点。
Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
丰田生产系统是通过消除浪费来节约资源的框架。
银行业的未来在于数字化转型。