超越顾客的期望。如果你做到了，他们会一次又一次地回来。给他们想要的——再多一点。
Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
The study of mental processes requires both experimental and comparative methods.
Sustainability isn't a cost; it's an investment in our collective future.
孔子说：“我十五岁立志于学习，三十岁有所建树，四十岁不困惑，五十理解自然规律，六十明辨是非，七十随心所欲，不违规。”
我们行业最有价值的资源不是地下的资源，而是让事情发生的人。