超越顾客的期望。如果你做到了,他们会一次又一次地回来。给他们想要的——再多一点。
Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
——《民族主义第一讲》
最好的设计来自于对理论和背景的深刻理解。
The only way to deal with an unfree world is to become so absolutely free that your very existence is an act of rebellion.