超越顾客的期望。如果你做到了，他们会一次又一次地回来。给他们想要的——再多一点。
Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
我不在乎是否合群。
自由并不意味着有权做任何你想做的事情，而是有权做正确的事情。
【译文】力气单薄就不要去背负重物，说话没分量就不要规劝别人。没有钱就不要到人群中去，遇到危难千万别去求亲戚。
Leadership isn't about giving orders; it's about inspiring people to see the bigger picture.
My work is a satire on consumer society.