把员工培训得足够好，让他们有能力离开；对待他们足够好，让他们不想离开。
Train people well enough so they can leave, treat them well enough so they don't want to.
复杂性理论告诉我们，并非所有问题都是平等的；有些问题本质上比其他问题更难。
To live is to suffer, to survive is to find some meaning in the suffering.
我一直在挑战自己，因为我不想重复。
The first erroneous assumption is that quality means goodness, or luxury, or shininess, or weight. Quality means conformance to requirements.
我们不能用制造问题时的同一水平思维来解决问题。