我一直觉得奇怪……我们钦佩的那些品质，如善良、慷慨、开放、诚实、理解和同情，在我们的体系中往往是失败的伴随物。而我们厌恶的那些特质，如精明、贪婪、占有欲、卑鄙、自负和自私，却是成功的特质。虽然人们钦佩前者的品质，但他们却喜欢后者的产物。
It has always seemed strange to me... the things we admire in men, kindness and generosity, openness, honesty, understanding and feeling, are the concomitants of failure in our system. And those traits we detest, sharpness, greed, acquisitiveness, meanness, egotism and self-interest, are the traits of success. And while men admire the quality of the first they love the produce of the second.
唯一真正的平等是在墓地里。
"I can resist everything except temptation."
"In the silence of the night, the stories we tell ourselves become the truths we live by."
解放自己是一回事，拥有那个被解放的自我是另一回事。
关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。