顾客永远是对的，我们必须倾听他们的声音。

史记

一个人明白自己并非上帝，这是最伟大的信仰行为。

The best ideas often come from listening—to farmers, scientists, and families.

Wherever we are, what we hear is mostly noise. When we ignore it, it disturbs us. When we listen to it, we find it fascinating.