顾客永远是对的，我们必须倾听他们的声音。

Don't wait until everything is just right. It will never be perfect. There will always be challenges, obstacles and less than perfect conditions. So what. Get started now. With each step you take, you will grow stronger and stronger, more and more skilled, more and more self-confident and more and more successful.

我不愿意人家粗心大意地读我的书，因为在这些记忆记下来时，我承受了太多太多的悲伤。