Customer satisfaction begins with understanding their unspoken needs and exceeding their expectations.

减少思虑，来调养心气；减少性欲来调养肾气；不要妄动，来调养骨气；戒止嗔怒，来调养肝气；饮食素淡，来调养胃气；减少话语，来调养神气；博鉴群书，来调养胆气；顺应时令，来调养元气。

"I write to escape the game, but I always end up finding it."

"A writer’s duty is to disturb the peace."

我为胜利而比赛。无论是在自行车上还是在车里，永远都是一样的。