The thing you’re most afraid to write, that’s what you should write.
你最害怕写的东西，恰恰是你应该写的。
未来属于那些能够在不给地球或人类留下伤痕的情况下制造皮革的人。
The writer’s duty is to be a troublemaker, a disturber of the peace.
"I keep on saying that anything is possible."
Measure what is measurable, and make measurable what is not so.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.