我们在亚马逊有三个大的想法，我们坚持了18年，这就是我们成功的原因：把客户放在第一位。发明。并且要有耐心。
We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient.
"We read to know we're not alone."
创新不是目的，解决用户真实需求才是根本。
Everyone is in favor of free speech. Hardly a day passes without its being extolled， but some people's idea of it is that they are free to say what they like， but if anyone else says anything back， that is an outrage.