对那些来访牛津大学的外国友人，我有一个坏消息，这里的人都很势利。有时候，英国以外的人会想象，势利是英国人特有的个性，来自那些乡间别墅和头衔爵位。坏消息是，并不只是这样，势利是一个全球性的问题，我们是个全球性的组织，这是个全球性的问题，它确实存在。势利是什么？，势利是以一小部分的你，来判别你的全部价值，那就是势利。
In a way, I've got some bad news, particularly to anybody who's come to Oxford from abroad. There's a real problem with snobbery, because sometimes people from outside the U.K. imagine that snobbery is a distinctively U.K. phenomenon, fixated on country houses and titles. The bad news is that's not true. Snobbery is a global phenomenon; we area global organization, this is a global phenomenon. What is a snob? A snob is anybody who takes a small part of you, and uses that to come to a complete vision of who you are. That is snobbery.
京东的成功来自于对用户体验的极致追求。
艺术不是关于答案，而是关于问题。
I don’t complain, I don’t make excuses, I just try to keep going.