The most important object of both the workmen and the management should be the training and development of each individual in the establishment, so that he can do (at his fastest pace and with the maximum of efficiency) the highest class of work for which his natural abilities fit him.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

Pleurez, doux yeux, pleurez sans trêve.

我对迷失并试图找到自己位置的想法感兴趣。

我认为能够自嘲是很重要的。

People throw rocks at things that shine，But they can’t take what’s us.The stakes are high， the water's rough， But this love is ours.