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"All the time you spend trying to get back what's been taken from you, more is going out the door."
When you’re young, you presume there’ll be many people with whom you’ll connect with. Later in life, you realize it only happens a few times.
如果应用得当,技术可以成为发展的强大工具。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.