The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

"The world breaks everyone, and afterward, many are strong at the broken places."

你越了解自己，就越能对他人所见保持耐心。

The enemy will hide in the most unlikely discovery.

我们今天提出的问题将塑造明天的解决方案。

你们要做愤世嫉俗者，还是踏实的建设者？

"Always be prepared for the unexpected."