The meaning of "knowing" has shifted from being able to remember and repeat information to being able to find and use it.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
世界就是所有实际情况。
If you're not failing, you're not trying hard enough.
作家必须相信他所做的是世界上最重要的事情。即使他知道这不是真的,他也必须坚持这种幻觉。
I believe in working hard and staying humble.