One strategy: "We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient."
在亚马逊的经营上,有三大想法我们已经坚持了18年,它们是亚马逊成功的原因:客户至上、创新和耐心。
恐惧是人类如此强大的情感,以至于当我们允许它控制我们时,它会驱赶我们心中的同情。