战略就是做出选择、权衡取舍；就是要有意识地选择与众不同。

When I sing, I feel like I'm in a different world where nothing else matters.

Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

The best way to find yourself is to lose yourself in the service of others.