如何面对不断上升的客户期望而始终立于潮头？ 单一的方式是行不通的 —— 必须结合多种方法。 但是，高标准一定是其中的重要组成部分。
2017年：贝索斯致股东信《让高标准渗透公司文化》
The mind is not a passive mirror of the world but an active participant in constructing reality.
"The power of words can change the world."
没有人会永远超群脱俗，除非他一天至少完成一件不可能的事。
You can tell more about a person by what he says about others than you can by what others say about him.
The most important thing is to keep moving forward.
"The greatest human achievements are the stories we tell each other."
我不是英雄，我是无声者的声音。