When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
当[竞争者]在早晨洗澡的时候，他们在想如何超过他们的一个主要竞争对手。我们在早晨洗澡的时候，我们在想如何让我们的客户更满意。实际上，我们想如何发明一些新的东西，我已经看到这个模式在我们的所有业务中重复出现。
天上永远不会掉下玫瑰来，如果想要更多的玫瑰，必须自己种植。
"You don't get to choose if you get hurt in this world, but you do have some say in who hurts you."
我不会让恐惧支配我的生活。
Good design is about solving problems, not just making things look nice.