When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
当[竞争者]在早晨洗澡的时候，他们在想如何超过他们的一个主要竞争对手。我们在早晨洗澡的时候，我们在想如何让我们的客户更满意。实际上，我们想如何发明一些新的东西，我已经看到这个模式在我们的所有业务中重复出现。
It is a capital mistake to theorize before one has data.
当一扇幸福的门关起的时候，另一扇幸福的门会因此开启，但我们却经常看这扇关闭的大门太久，而忘了注意到那扇已经为我们而开启的幸福之门。
The absurdity of life doesn't make it meaningless, but rather gives it a special kind of meaning.