Writing is a way to make sense of the world. It’s a way to understand the chaos.
你的理论很疯狂,但还不够疯狂到成为真理。
We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.
失败是一个组织最好的老师。开诚布公地客观谈论失败,分析问题所在,你就会从失败中学到关于决策和组织行为的新规则。如果评估得当,失败就有可能改变一个组织的进程,使其在未来更加成功。
我不喜欢被告诉不能做什么。