"I always try to find the humanity in every character, no matter how flawed they may be."
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
I never allow myself to have an opinion on anything that I don’t know the other side’s argument better than they do.
事实上，把人看透并不是生活的全部。把人看错才是生活，一错再错，然后经过仔细的重新考虑，再次看错。
Because thought implies judgement, and because we are all paranoid enough to take judgement to be negative, it is constitutionally suspect in the bedroom.
我不是说唱歌手，我是一头野兽。
认知地图不是头脑中的一幅图或模型，而是环境的动态变化表征。