We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient.

透明度和问责制是与利益相关者建立信任的基础。

Boundaries define us. They define what is me and what is not me. A boundary shows me where I end and someone else begins, leading me to a sense of ownership.

现实总是比想象更离奇。

我相信爱情，但我也相信保护自己。