"The more you try to control the shadow, the more it controls you."

翻译：不同的人从不同的角度看待同一事物，会有不同的见解。

I'm a dreamer. I have to dream and reach for the stars, and if I miss a star then I grab a handful of clouds.

The customer may not always be right, but they always come first.

"Books are the keys to unlocking our empathy."

强调在管理中应提供背景信息而非直接控制。

The safest way to try and get what you want is to try and deserve what you want. It’s such a simple idea. It’s the golden rule so to speak. You want to deliver to the world what you would buy if you were on the other end.