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领导力是激励人们去做他们从未想过自己能做的事情。
Leadership is about inspiring people to do things they never thought they could do.
"Every role I take is a piece of my soul that I leave behind."
关键是设定现实的客户期望,然后不仅要满足它们,还要超越它们——最好是以意想不到和有益的方式。