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关于菲利浦·克劳士比的名人名言哲理格言警句语录 - 每日文摘
菲利浦·克劳士比 被誉为"本世纪伟大的管理思想家"

菲利浦·克劳士比(Philip Crosby),被美国《时代》杂志誉为"本世纪伟大的管理思想家"、"品质大师中的大师"、"零缺陷之父"、"一代质量宗师"。是他开创了现代管理咨询在质量竞争力领域的新纪元。在半个多世纪的质量管理文献中,克劳士比是这个领域内被引用得最多的作者之一。克劳士比的著作被公认为是质量与管理科学中最好的著作。哈佛商学院、沃顿商学院、耶鲁大学的管理学院等专门开设了"克劳士比管理哲学"(Crosbyism)课程由于率先提出"第一次就做对"理念,并掀起了一个时代自上而下的零缺陷运动。

质量不是目标;它是一个旅程。
The quality of an organization's culture determines the quality of its products and services.
Quality is not a department; it is a responsibility of everyone in the organization.
The quality of an organization's processes determines the quality of its products and services.
Quality is not an end in itself; it is a means to an end.
质量本身不是目的;它是达到目的的手段。
The quality of an organization's products and services is a direct reflection of the quality of its management.
Quality is not something you can add on to a product or service. It must be built in from the beginning.
质量不是你可以添加到产品或服务上的东西。它必须从一开始就内置。
The only performance standard is Zero Defects.
Quality is not just the absence of defects; it is the presence of value.
The quality of an organization is never better than the quality of its people.