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关于菲利浦·克劳士比的名人名言哲理格言警句语录 - 每日文摘
菲利浦·克劳士比 被誉为"本世纪伟大的管理思想家"

菲利浦·克劳士比(Philip Crosby),被美国《时代》杂志誉为"本世纪伟大的管理思想家"、"品质大师中的大师"、"零缺陷之父"、"一代质量宗师"。是他开创了现代管理咨询在质量竞争力领域的新纪元。在半个多世纪的质量管理文献中,克劳士比是这个领域内被引用得最多的作者之一。克劳士比的著作被公认为是质量与管理科学中最好的著作。哈佛商学院、沃顿商学院、耶鲁大学的管理学院等专门开设了"克劳士比管理哲学"(Crosbyism)课程由于率先提出"第一次就做对"理念,并掀起了一个时代自上而下的零缺陷运动。

质量不是一个部门,而是一种生活方式。
The quality of an organization is determined by the quality of its leadership.
Quality is not a technique, it is a philosophy.
质量不是一种技术,而是一种哲学。
The only performance standard is 'Zero Defects'.
The quality of an organization is determined by the quality of its people.
质量不仅仅是一个目标,它是一个旅程。
The performance standard is 'Zero Defects'.
The problem of quality management is not what people don't know about it. The problem is what they think they do know.
There is no such thing as a quality problem.
The first erroneous assumption is that quality means goodness, or luxury, or shininess, or weight. Quality means conformance to requirements.