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质量管理的问题不在于人们不知道它。问题在于他们认为自己知道。
The problem of quality management is not what people don't know about it. The problem is what they think they do know.
我的目的地不再是一个地方,而是一种新的观察方式。
The most dangerous kind of waste is the waste we do not recognize.
To see is to forget the name of the thing one sees.
"Every observation we make is a step closer to understanding the cosmos."