客户满意度毫无价值,客户忠诚度才是无价的。
绿色发展不是选择题,而是必答题。中国海油要在碳达峰、碳中和行动中走在前列。
【译文】圣人的道理,平坦得就像大路一样,学者苦于不能得其人门的要领。
Here's an insight that I've had about success: You can't be successful at everything. We hear a lot of talk about work-life balance. Nonsense. You can't have it all. You can't. So any vision of success has to admit what it's losing out on, where the element of loss is. And I think any wise life will accept, as I say, that there is going to be an element where we're not succeeding.