The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
领导力是关于以清晰和信念做出艰难的决定。
有时候，最难的事情和正确的事情是同一件事。
写作是对抗遗忘的一种行为。