Assume anyone asking for your account information for any reason is guilty of scamming you, unless proven innocent. The way to prove innocence is to call them back, or login to your account using numbers or a website that you provide, not them. Don’t release any identifying information while they are contacting you via phone, message or email. You must control the channel.
The study of complex systems has taught us that simple rules can give rise to incredibly complex behavior.
"A lie can travel halfway around the world while the truth is putting on its shoes."
You have to be willing to fail in order to succeed.