The world only exists in your eyes. You can make it as big or as small as you want.

事实是，我是个糟糕的说谎者。但我是一个好的倾听者。

Listen to your customers more than you speak to them - they'll tell you exactly what you need to know.

人类的心灵是一个故事处理器，而不是逻辑处理器。