多倾听你的客户，而不是对他们说话 - 他们会告诉你你需要知道的东西。
Listen to your customers more than you speak to them - they'll tell you exactly what you need to know.
Operational effectiveness and strategy are both essential to superior performance, which, after all, is the primary goal of any enterprise.
No hay nada más peligroso que una mujer que sabe lo que quiere y no tiene miedo de decirlo.