【释义】治理国家就像攀登山丘,不是靠一步就能完成的。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
关键是设定现实的客户期望,然后不仅要满足它们,还要超越它们——最好是以意想不到和有益的方式。
我从不带着会输的念头走上球场。