"The only way to make sense out of change is to plunge into it, move with it, and join the dance."
Leadership is about leaving a legacy, not just a balance sheet.
Innovation is not just about creating new products; it's about rethinking how we use resources to build a sustainable future.
"The real voyage of discovery consists not in seeking new landscapes, but in having new eyes."
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.