"I find people confusing. This is for two main reasons. The first is that people do a lot of talking without using any words."

服务是企业的灵魂，没有服务就没有客户。

为了成功，你必须愿意失败。

我必须为每一个冠军头衔非常努力地工作。没有什么是白送给我的。

I'm not perfect, but I'm perfectly me.

The best managers acknowledge and make room for what they do not know—not just because humility is a virtue but because until one adopts that mindset, the most striking breakthroughs cannot occur.