"To be forgiven is only half the gift. The other half is that we also can forgive, restore the lost, and mend the broken."

即便真理没有带来便利，也要恪守它，因为你若企图掩盖真理，会带来更多的麻烦。即使真相并不令人愉快，也一定要做到诚实，因为掩盖真相往往要费更大力气。

丰田生产系统是通过消除浪费来节约资源的框架。

我明白了人们会忘记你说过的话，忘记你做过的事，但他们永远不会忘记你给他们的感受。

"Books are the ultimate Dumpees: put them down and they’ll wait for you forever; pay attention to them and they always love you back."

成功不是给予的，而是赢得的。