Design is not about imposing your will, but about discovering what's already there.

The best decisions are often made with a combination of data and intuition.

解读：抽象群体易被理想化，而身边真实个体有缺点、会犯错，呼吁把关爱落到实处，关心身边亲朋，而非空谈大爱，忽略眼前人的需求。