商业中最危险的一句话是"我们一直都是这样做的"。
The most dangerous phrase in business is 'We've always done it this way.'
The key to success in business is not just to satisfy customers but to exceed their expectations.
The dead are not gone. They are simply not here.
《在北京五族共和合进会与西北协进会的演说》，1912年9月3日。