客户满意度毫无价值，客户忠诚度才是无价的。
Customer satisfaction is worthless. Customer loyalty is priceless.
最好的故事是那些挑战你以不同方式思考的故事。
"The inner spaces that a good story lets us enter are the old apartments of religion."
I don’t believe in luck. I believe in preparation meeting opportunity.
Diversity in forest species mirrors the diversity needed in business thinking.
The role of the artist is to disturb the comfortable and comfort the disturbed.