创新不是口号，而是每一天的实际行动。
Innovation is not a slogan, but the actual action of every day.
第一个用辱骂代替投石的人，是文明的奠基者。
"I think the most important thing is to surround yourself with people who push you to be better."
质量不是一个部门；它是组织中每个人的责任。
我是个幸存者，我不会放弃，我不会停止，我会更加努力
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.