The new leader is a facilitator, not an order giver.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

人们相信他们愿意相信的东西。

成功不在于完美，而在于持续改进和适应变化。

唯一能控制的是你的努力。

我不是那种会让对我尊重的爱减少的人。