The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
解释：货卖完了才知道不足，是由于不懂得计量；事情结束了才知道有余，是由于不懂得调节。
文学的价值在于它能够让我们体验他人的生活，从而更好地理解自己。
Mathematics teaches us to think logically and creatively at the same time.
"Light is the language of painting, shadows are its punctuation."
A man is like a fraction whose numerator is what he is and whose denominator is what he thinks of himself. The larger the denominator, the smaller the fraction.
我们必须倾听土著知识——他们实践可持续林业已有几个世纪。