The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
It is justice, not charity, that is wanting in the world.
The more you give, the more you receive.
Never let failure define you—let it teach you.
任何教育的改革，必须以人为本，人自己必须成为教育的中心。
每个人都有值得讲述的故事，每个故事都有值得学习的教训。
The process of decoding the genetic code was like solving a complex puzzle, piece by piece.
The best decisions are made with both data and intuition.