The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
关键是设定现实的客户期望,然后不仅要满足它们,还要超越它们——最好是以意想不到和有益的方式。
I don't believe in luck, I believe in preparation.
预测未来的最好方式就是创造未来。
Success is not about the money you make, it's about the difference you make in people's lives.