The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
幽默只是对抗宇宙的另一种防御机制。
懦夫从不启程，弱者死于途中，只剩我们前行。