The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
实验的语言比任何推理都更具权威性：事实可以摧毁我们的推理，但反之则不然。
"The use of traveling is to regulate imagination by reality, and instead of thinking how things may be, to see them as they are."
Music is a language that can express emotions that words cannot describe.
熄灭了吧，熄灭了吧，短促的烛光！人生不过是一个行走的影子，一个在舞台上指手划脚的拙劣的伶人，登场片刻，就在无声无臭中悄然退下；它是一个愚人所讲的故事，充满着喧哗和骚动，却找不到一点意义。