关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
进步的关键在于坚持和好奇心。
The best literature is that which disturbs, which unsettles, which refuses to console.
我不是语言，我是声音。
没有证据的政策就像没有指南针的船。
It is greed and thirst for power that brings wars and trouble to the world.
The only real voyage of discovery consists not in seeking new landscapes, but in having new eyes.
象征权力是一种无形的权力，只有在那些不想知道自己受其支配甚至自己也在行使它的人的共谋下才能行使。