关键是设定现实的客户期望,然后不仅要满足它们,还要超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
I love to think of nature as an unlimited broadcasting station, through which God speaks to us every hour, if we will only tune in.
一切事物都是无常的,都是生灭变化的法则;当生灭停止,达到寂静,这才是真正的快乐。
I don’t let the future scare me, I let it excite me.