关键是设定现实的客户期望,然后不仅要满足它们,还要超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
一个领导者如果不愿意偶尔独自站立,就不配拥有这个称号。
The most beautiful as well as the most ugly inclinations of man are not part of a fixed biologically given nature, but result from the social process which creates man.
Every line you draw has consequences - spatial, structural, social.