关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
The most successful businesses are those that adapt quickly to change while staying true to their core values.
Success is doing what you want to do, when you want, where you want, with whom you want, as much as you want.
我对所谓的成功不感兴趣。我对实现成功的过程感兴趣。
多样化是投资中唯一的免费午餐。
如果你试图做的和你的竞争对手本质上是一回事，那么你不太可能非常成功。