关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
永不放弃。
"The more you try to understand the lie, the less you know."
人最重要的品质是勇气。没有它，其他品质都毫无价值。
With a library you are free, not confined by temporary political climates. It is the most democratic of institutions because no one - but no one at all - can tell you what to read and when and how.
每一本书都是一次旅程，每一次旅程都是一本书。
