Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
质量是精心构建的文化环境的结果。它必须是组织的结构，而不是结构的一部分。
I think the act of reading imbues the reader with a sensitivity toward the outside world that people who don't read can sometimes lack.
The most enduring changes come from understanding the root causes of problems, not just their symptoms.
I always say, "If you stay ready, you don't have to get ready."
我不喜欢书。我永远不会想要书的签名。我是个自豪的不读书的人。
Innovation is not the goal, solving problems is.
"The difference between reality and fiction? Fiction has to make sense."