质量改进的第一步是了解客户真正想要的是什么。
The first step in quality improvement is to understand what the customer really wants.
成功来自于正确的心态、正确的态度和正确的准备。
一个在真正饥饿时被喂食、在疲倦时被允许睡觉的婴儿会是一个满足的婴儿。
The best ideas come from frustration with the status quo.
I'm not a rapper, I'm a African legend.