质量改进的第一步是了解客户真正想要的是什么。
The first step in quality improvement is to understand what the customer really wants.
Every body continues in its state of rest, or of uniform motion in a right line, unless it is compelled to change that state by forces impressed upon it.
在这个行业中，耐心不仅是一种美德 - 它是长期成功的必要条件。
最好的投资往往是那些在当时看起来疯狂的项目。
数学的美在于它让我们以一种既精确又深刻的方式看待世界，揭示支配万物的潜在秩序。
你永远无法真正理解一个人，除非你从他的角度考虑问题。
We must embrace change and lead the change, or we will be left behind.
如果你不愿意冒险，你就不会成长。
The only purpose for which power can be rightfully exercised over any member of a civilized community， against his will， is to prevent harm to others.