质量改进的第一步是了解客户真正想要的是什么。
The first step in quality improvement is to understand what the customer really wants.
二战前生活很简单。之后，我们有了系统。
最好的事业往往吸引最糟糕的倡导者。
We are all searching for something, but we don't know what it is.
The truth is not always the easiest thing to believe.
Investors should be wary of anyone who promises guaranteed returns.
Everything is what it is， and not another thing.
"You must be the change you wish to see in the world."