The first step in quality improvement is to understand what the customer really wants.
质量改进的第一步是了解客户真正想要的是什么。
To write is to make one's self a echo of the world's soul.
"Technology has connected us in ways we never imagined, but it has also isolated us from genuine human connection."
在危机时刻，真正的领导力体现在冷静、清晰和同理心。
"To live is to suffer, to survive is to find some meaning in the suffering."
"To understand a person, you must first understand their silence."
美好生活是一个过程，而不是一种状态。它是一个方向，而不是一个目的地。