Operational effectiveness and strategy are both essential to superior performance, which, after all, is the primary goal of any enterprise.
运营效率和战略对于卓越的绩效都是必不可少的，毕竟这是任何企业的首要目标。
Life is a journey that must be traveled no matter how bad the roads and accommodations.
Customer loyalty is earned, not bought.
The biggest risk is not taking any risk. In a world that’s changing quickly, the only strategy that is guaranteed to fail is not taking risks.
Never use a credit card for credit. The only kind of credit， or debt， that is acceptable is debt to acquire something whose exchange value is extremely likely to increase， like in a home. The exchange value of most things diminishes or vanishes the moment you purchase them. Don’t be in debt to losers.