The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
We're not afraid of the future, we're not afraid of the past.
死者既已安葬,活着的人就不要长久地哭泣,而应该尽快做事,每个人都做自己能做的事,并用来使大家互利。 
Experimental physics has the last word in deciding between competing interpretations of quantum theory.
"The best investment you can make is in yourself."
我嘅信念系:做自己,总会有人欣赏。