2008：贝索斯致股东信《逆向工作法 VS 技能导向法》

Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

领导力不在于掌控，而在于照顾那些你负责的人。

I needed a drink, I needed a lot of life insurance, I needed a vacation, I needed a home in the country. What I had was a coat, a hat and a gun.

你越了解自己和你想要什么，就越少让事情困扰你。

Data is the lifeblood of AI.